Empire State Public Health Training Center

Practicing Cross Cultural Communication: Community Health Worker Program

Part of the Communicate to Make a Difference Series



Community Health Worker Program newspaper article

Program Goals

"Communicate to Make a Difference: Practicing Cross-Cultural Communication" is a collection of case studies that examine the practical application of the "Ten Strategies for Effective Cross-Cultural Communication," as described in the "Exploring Cross-Cultural Communication" training. There are many facets of organizational culture. It is the awareness of these facets and how communication can affect an organization that is the focus of the "Community Health Worker Program" module. How can three different groups overcome communication challenges to work together?

Target Audience

Public health professionals including nurses, physicians, health educators.


After working through this module, "Community Health Worker Program," you will be better able to apply the following skills in your daily work:

  • Distinguish cultural perspectives.
  • Listen actively.
  • Recognize the complexity of cross-cultural communication.
  • Respect cultural differences.
  • Build self-awareness.
  • Ask questions to develop cultural knowledge.
  • Avoid stereotyping.
  • Flexibility in applying communication strategies.


Originally launched January 2006.

Estimated Time to Complete

It is estimated that the course takes one-and-a-half hours to complete.

Technical Requirements

The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

This Date in
Public Health

On this date in 1963, Maurice Hilleman isolated the mumps virus from his daughter.

PHTCs logo