Empire State Public Health Training Center

Practicing Cross Cultural Communication: Hepatitis A Outbreak

Part of the Communicate to Make a Difference Series

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Overview

Program Goals

Community home

"Communicate to Make a Difference: Practicing Cross-Cultural Communication" is a collection of case studies that examine the practical application of the "Ten Strategies for Effective Cross-Cultural Communication," as described in the "Exploring Cross-Cultural Communication" training. Developing an effective public health intervention in a time of crisis is challenging. This story of a Hepatitis A outbreak in a Mexican-American community demonstrates how effective cross-cultural communication can lead to good solutions.

Target Audience

Public health professionals including nurses, physicians, health educators.

Objectives

After working through this module, "Hepatitis A Outbreak," you will be better able to apply the following skills in your daily work:

  • Distinguish cultural perspectives.
  • Avoid culturally insensitive language and behaviors.
  • Recognize the complexity of cross-cultural communication.
  • Respect cultural differences.
  • Build self-awareness.
  • Ask questions to develop cultural knowledge.
  • Avoid stereotyping.

Version

Originally launched November 2005.

Estimated Time to Complete

It is estimated that the course takes two-and-a-half hours to complete.

Technical Requirements

The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

This Date in
Public Health

On this date in 2011, a law went into effect banning smoking in most public and private places. Although it did not outlaw smoking inside of homes, it did allow people to file greivances about secondhand smoke from homes.

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