Empire State Public Health Training Center

Practicing Cross Cultural Communication: Hepatitis A Outbreak

Part of the Communicate to Make a Difference Series



Program Goals

Community home

"Communicate to Make a Difference: Practicing Cross-Cultural Communication" is a collection of case studies that examine the practical application of the "Ten Strategies for Effective Cross-Cultural Communication," as described in the "Exploring Cross-Cultural Communication" training. Developing an effective public health intervention in a time of crisis is challenging. This story of a Hepatitis A outbreak in a Mexican-American community demonstrates how effective cross-cultural communication can lead to good solutions.

Target Audience

Public health professionals including nurses, physicians, health educators.


After working through this module, "Hepatitis A Outbreak," you will be better able to apply the following skills in your daily work:

  • Distinguish cultural perspectives.
  • Avoid culturally insensitive language and behaviors.
  • Recognize the complexity of cross-cultural communication.
  • Respect cultural differences.
  • Build self-awareness.
  • Ask questions to develop cultural knowledge.
  • Avoid stereotyping.


Originally launched November 2005.

Estimated Time to Complete

It is estimated that the course takes two-and-a-half hours to complete.

Technical Requirements

The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

This Date in
Public Health

On this date in 1963, Maurice Hilleman isolated the mumps virus from his daughter.

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