Empire State Public Health Training Center

Practicing Cross Cultural Communication: Hepatitis A Outbreak

Part of the Communicate to Make a Difference Series



Program Goals

Community home

"Communicate to Make a Difference: Practicing Cross-Cultural Communication" is a collection of case studies that examine the practical application of the "Ten Strategies for Effective Cross-Cultural Communication," as described in the "Exploring Cross-Cultural Communication" training. Developing an effective public health intervention in a time of crisis is challenging. This story of a Hepatitis A outbreak in a Mexican-American community demonstrates how effective cross-cultural communication can lead to good solutions.

Target Audience

Public health professionals including nurses, physicians, health educators.


After working through this module, "Hepatitis A Outbreak," you will be better able to apply the following skills in your daily work:

  • Distinguish cultural perspectives.
  • Avoid culturally insensitive language and behaviors.
  • Recognize the complexity of cross-cultural communication.
  • Respect cultural differences.
  • Build self-awareness.
  • Ask questions to develop cultural knowledge.
  • Avoid stereotyping.


Originally launched November 2005.

Estimated Time to Complete

It is estimated that the course takes two-and-a-half hours to complete.

Technical Requirements

The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

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